Cardigan Counselling & Psychotherapy
Effective Date: January 1, 2025

At Cardigan Counselling & Psychotherapy, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect it when you access our website or use our services. It is important that you read all the following carefully.

By accessing our website, contacting us, or using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that is necessary to provide you with psychotherapy services. This information may include:

• Personal Identification Information: Your name, email address, phone number, and other contact details.

• Health Information: Clinical records, session notes, treatment plans, and other health-related data.

• Billing Information: Payment details, invoices, and payment history.

• Website Usage Information: Data related to your interaction with our website hosted on SquareSpace, such as IP addresses, browser information, and cookies.

2. How We Collect Your Information

We collect personal information in the following ways:

• Direct Collection: When you book an appointment, fill out forms, or communicate with us (by phone, email, or through our website).

• Through Our Website: We may collect information automatically through cookies and other tracking technologies as you use our SquareSpace website.

• Through Third-Party Services: We use a variety of third-party platforms to help manage our practice and services, including:

  • Jane.app for scheduling and client management.

  • Microsoft Outlook & Office for email and document management.

  • Bell for internet services.

  • Rogers, Zoiper, & voip.ms for phone services.

  • Psychology Today for advertising.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing Psychotherapy Services: To schedule appointments, track your treatment progress, and communicate with you about your care.

• Billing and Payment: To process payments, issue invoices, and manage financial records.

• Communication: To communicate with you about appointments, treatment updates, and other relevant matters via email, phone, or other platforms.

• Website Functionality and Improvement: To enhance the user experience on our SquareSpace website by analyzing usage data, improving site content, and addressing technical issues.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

• With Service Providers: We share your information with trusted third-party service providers to help us operate our practice. These include:

  • Jane.app for appointment scheduling, video sessions, payment, and clinical records management.

  • Microsoft Outlook & Office for email communication and document management.

  • Rogers, Zipper, & voip.ms for phone services and communication.

  • Bell for internet services.

  • Psychology Today for advertising.

  All of these service providers have their own privacy policies and are required to protect your data.

• With Your Consent: If required, we may share your information with other healthcare providers (e.g., doctors or specialists) with your explicit written consent for the purpose of your treatment.

• As Required by Law: We may disclose your personal information if required by law (e.g., to comply with a subpoena, legal process, or government request).

5. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption: We use encryption protocols to secure your sensitive information during transmission (e.g., when sending emails or processing payments).

• Access Controls: Only authorized personnel have access to your personal information, and all staff are trained in privacy and confidentiality practices.

• Third-Party Security: Our service providers, including Jane.app, Microsoft, Psychology Today, Zoiper, and others, are responsible for ensuring that your data is secure when processed through their systems.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your data.

6. Your Rights Regarding Your Information

As a client, you have the following rights with respect to your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: If you believe your personal information is inaccurate or incomplete, you can request that it be corrected.

• Withdrawal of Consent: You can withdraw your consent for certain uses of your personal information at any time. Please note that withdrawing consent may affect our ability to provide certain services.

• Deletion: You may request that we delete your personal information, subject to legal and regulatory obligations.

To exercise any of these rights, please contact us at alysa@cardigantherapy.com.

7. Cookies and Tracking Technologies

Our website hosted by SquareSpace uses cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us track usage patterns, analyze traffic, and enhance functionality.

You can manage your cookie preferences through your web browser settings. Please note that disabling cookies may impact your experience on our website.

8. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your information, we securely dispose of it in accordance with our data retention policies.

9. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy from time to time. If significant changes are made, we will notify you through email or a notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, or if you wish to make a request regarding your personal information, please contact us at:

Cardigan Counselling & Psychotherapy
Virtual Practice , 20 Bloor St. E. - P.O. Box 75126, Toronto, ON, M4W3T3

647-483-9035
alysa@cardigantherapy.com

Respecting your privacy is of the highest priority at Cardigan Counselling & Psychotherapy